Returns & Exchanges

EXCHANGES

If you are unhappy with the fit or style of a garment, it would be our pleasure to exchange it for the correct size or a different color or style.

Please email hello@diamondcrossranch.com so that we can help you find a the size, color, or style that best suits your preferences.

RETURNS POLICY

Diamond Cross Ranch stands behind the quality of everything we sell and we want you to be happy with your DCR gear. If you are not satisfied with your www.ranchjacksonhole.com purchase, you are welcome to return it for any reason within 30 days.

HOW TO RETURN ITEMS

  1. Complete the Returns Form.

  2. Repackage garments in a secure shipping package along with the completed Returns Form. Diamond Cross shipping bags can be reused for returning garments.

  3. As soon as we receive the package, our team will take care of the rest.

  4. We will need a little time to process your return. But as a rule you typically don’t have to wait more than 21 working days to have your money refunded.

Please Note: The customer is responsible for charges associated with returning merchandise. Diamond Cross is not responsible for lost packages, so we recommend that you use a shipping method that includes package Tracking.

 Your original method of payment will be credited for the original item price plus any applicable taxes. Sorry, we do not refund any shipping charges.

INTERNATIONAL SHIPPING

For shipments outside the US, select “International Shipping” at checkout. All international orders are shipped Delivered Duties Unpaid (DDU). This means that the customer is responsible for paying the local country's import duties at time of delivery. Unfortunately, it is impossible for us to calculate these fees at time of purchase. International shipments are non-refundable. If you have questions about international shipping, please contact us for more information prior to ordering.


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