Returns & Exchanges

EXCHANGES

If you are unhappy with the fit or style of a garment, it would be our pleasure to exchange it for the correct size or a different color or style.

Please visit EMAIL US AT HELLO@DIAMONDCROSSRANCH.COM so that we can help you find a size, color, or style that best suits your preferences.

RETURNS POLICY

We accept returns on orders within 30 days of order fulfillment.

Please ensure that items are unworn, unwashed, and undamaged. While we provide the label, the customer will be responsible for return shipping costs. The cost of the shipping label will be deducted from the refund. Please note, there is a 15% restocking fee for all returns of $300 or more. The restocking fee will be deducted from the refund.

If your item is returned to us with dirt, debris (i.e. deodorant, excessive pet hair, etc.), or strong odor (i.e. fragrance, smoke) that we cannot easily clean off, your item will be returned to you at your cost and considered final sale and non-returnable. 

Your original method of payment will be credited for the original item price plus any applicable taxes. We do not refund any shipping charges.

TO START A RETURN

To start your authorized return, please visit our RETURN PORTAL with your order # and the zip code associated with the order. Follow the step-by-step instructions.

NOTE: The RETURN PORTAL will generate a shipping label and return form.

  1. Repackage garments you wish to return in a secure shipping package along with the Returns Form. Diamond Cross shipping bags can be reused for returning garments.
  2. As soon as we receive the package, our team will take care of the rest, but the Return Form must be included in the package. 
  3. We will need a little time to process your return. But as a rule, you typically don’t have to wait more than 21 working days to have your money refunded.

Diamond Cross Ranch is not responsible for lost, misrouted, or damaged returns.

INTERNATIONAL SHIPPING

For shipments outside the US, select “International Shipping” at checkout. All international orders are shipped Delivered Duties Unpaid (DDU). This means that the customer is responsible for paying the local country's import duties at time of delivery. Unfortunately, it is impossible for us to calculate these fees at time of purchase. 

International shipments are non-refundable. If you have questions about international shipping, please contact us for more information prior to ordering.

AN ITEM WAS MISSING, DAMAGED OR INCORRECT 

If you have received a damaged, defective, or incorrect item, contact hello@diamondcrossranch.com Please include your order number in the subject line, and attach a photo of the damage/wrong item you received. Photos of packaging and the packing slips may also be requested depending on the claim.

HAVE QUESTIONS OR NEED SOMETHING ELSE? 

If you have a question that has not been addressed above, please email us at hello@diamondcrossranch.com  and one of our team members will be happy to assist you.

Thank you for your support of The Diamond Cross Ranch, and keep on ridin!

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